What are "Custom Contact Forms"?
All ACW Websites include a simple Contact Us form. The default form only includes fields for name, email, phone number and comments. Custom Contac Forms allow for the addition of more fields to ask for more information on form submissions.
Custom Contact Forms are fantastic for:
- Gathering additional information to qualify leads
- Prioritizing follow ups based on the answers provided
- Export all of your form responses at once for analysis
How does it work?
Website visitors fill out the form and receive a thank you message on the page. The business owner receives an email with all of the information gathered from the form for following up with the customer/prospect.
Can the form include a way to attach documents?
Yes. We can add a button to a custom form so that website visitors can upload a document to the form before submitting. When this is configured, the business owner receives the document as an attachment in the email. They can also see the documents directly in WordPress in a special File Uploads section of the Dashboard.
Can the form include a check box to require acceptance of Terms of Service?
Yes! The Terms of Service or other conditional language can be included right in the form page as in our example to the left.
Can the forms be used for reservations or appointment scheduling?
Yes! The Custom Forms are a great way for website users to request a reservation or appointment! If a customer wants to be able to manage appointments as well, the better option is the Appointment Requests Feature. For customers that want to receive reservation requests online via email to process using their current business systems the Custom Contact Forms are a great option.
How many fields are allowed on a Custom Form?
We limit the initial form setup to 20 fields.
Why not more? The primary intent of the contact form is to get the contact information for following up with a potential customer. The more fields that are added, the less likely someone will complete the form. We recommend limiting your form to the 10-20 most important fields to you.
Custom Contact Forms can include:
- Text Fields
- Checkboxes
- Radio Buttons
- Multi-select Checklists
- Text Memo Fields
- File Uploads
Custom Forms CANNOT include sensitive information like:
- Social Security #'s
- Credit Card Numbers
- HIPPA restricted information
Looking for more than the website form can offer?
If you need more complex forms we recommend Formsite.com
Formsite.com is an independent provider of customized, hosted forms which are more robust than most websites offer on their own.
Recommended if you are looking for:
- Secure Forms
- Multi-page forms with logic triggers
- Calculated forms and more
Formsite is not a Web.com company and in no way is affiliated with Web.com. They do offer a low cost best in class solution for creating highly customized forms that we are happy to include in our websites.
